Caleb

Eng

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After-sales Service content

1.) Free Ring Size Modification

We provide you a one-time free ring size modification service. Please bring along your diamond ring (under good condition or without any defects), diamond certificate and the purchase receipt for us and enjoy our service.
(* This service will not be provided if you need to modify the ring size in 3 size larger or smaller. There will be HK$150 service charges for each size larger and HK$100 service charges for each size smaller. We will only provide the service after we got your agreement for any extra service charges.)
(* This service can not be provided for specific ring style)
(* This service must be used within 2 years after product purchased.)


2.) Free Engraving Service

We provide free engraving service in order to make it even more special.

3.) Free Ring Polish and Renovation service

We provide a one-time free polish and renovation service for you in order to keep your diamond shinning again.
(* This service must be used within 2 years after product purchased.)

4.) Lifetime warranty

Customer can enjoy our lifetime warranty, including steam cleaning, product checking, checking the prongs for tightness and GIA diamond grading checking, etc. If the ring's damages are caused by normal wear and tear, we promise to repair your products with charging at cost only.

5.) Free delivery service

For your convenience, if you do not need to inspect the diamond at our shop, BuyDiamond can arrange delivery of your purchased products to your designated address.
(* This service is only provided for delivery address in Hong Kong, minimum HK$30,000 purchases)



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